Digital Transformation of Civil Justice in Indonesia and Malaysia: A Comparative Study on the Effectiveness of E-Court Services
DOI:
https://doi.org/10.66277/jldc.v1i1.114Keywords:
Digital transformation; civil justice; e-court services; comparative study.Abstract
The digital transformation of judicial institutions has become an important strategy for improving the effectiveness, transparency, and accessibility of civil justice systems in various countries, including Indonesia and Malaysia. The implementation of electronic court (e-court) services represents a significant shift in judicial administration by integrating information technology into case registration, payment systems, document submission, and online hearings. This study aims to comparatively analyze the effectiveness of e-court services in Indonesia and Malaysia, with particular focus on the implementation of digital court systems at Purwokerto District Court and selected Malaysian courts. The research employs a comparative socio-legal approach using qualitative methods. Data are obtained through legal documents, regulations, institutional reports, and relevant literature concerning judicial digitalization in both countries. The study examines several indicators of effectiveness, including accessibility, efficiency, procedural transparency, service quality, and challenges in implementation. The findings indicate that although both countries have experienced substantial progress in judicial digitalization, differences remain in technological infrastructure, regulatory support, digital literacy, and institutional readiness. Indonesia demonstrates significant advancement through the expansion of e-court services, while Malaysia exhibits relatively stronger integration in certain aspects of judicial digital systems. The study concludes that effective digital transformation requires not only technological innovation but also adaptive legal frameworks and institutional capacity strengthening to ensure broader access to justice.
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